At Silai Machine, we’re here to ensure you have a seamless experience with our Handheld Sewing Machine. Whether you have questions, need assistance, or want to share feedback, we’ve got you covered.
We’re always happy to help! Feel free to reach out to us via any of the following channels:
• Email: officialsilaimachine@gmail.com
Reach us anytime, and we’ll get back to you within 24 hours.
• Phone: +91 7558563485
Call us Monday to Friday, 10:00 AM to 6:00 PM (IST).
• Live Chat: (Whatsapp chat)
Click the chat icon on the bottom-right corner of this page to connect with a live representative. Available Monday to Friday, 9:00 AM to 8:00 PM (IST).
Shipping Timelines and Costs
• Standard Shipping: 5-7 business days
• we provide free shipping throughout India.
• Once your order is shipped, you’ll receive a tracking number via whatsapp and email
Replacement Policy Details
• We offer a 7-day replacement policy from the date of delivery. If you’re product is faulty or received broken please submit a video and a photo of it for a replacement and we will be happy to replace it.
• To initiate a replacement, please contact us at officialsilaimachine@gmail.com or fill out the Inquiry Form with your order details.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Replacement will be processed within 2-3 business days after the product is received and inspected.
Claim Process
1. Contact Us: Reach out via email at officialsilaimachine@gmail.com or call our support team with your purchase details and a description of the issue.
2. Assessment: We may ask for images or videos to assess the problem.
3. Resolution: Once approved, we’ll replace the product based on the company policy terms.